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Warranty and Service Policy

PromptControl is only under obligation to offer the following Warranty Repair and Services except those authorized formal documents in written form. Any other warranty repair and services in non-written form is regarded as unauthorized warranty by PromptControl Technology Co., Ltd, to which PromptControl is under NO obligation. (RemarkHereinafter PromptControl refers to PromptControl Technology Co., Ltd.)

General Principles

PromptControl offers Warranty Repair Period as following (Table 1):

LCD display

From delivery date

Whole LCD panel

1 Year

Touch Monitor

Size≤23”

Whole Monitor

1 Year

LCD Panel

2 Year

Main Board for AIO

1.5 Years

Size >23”

1 Year

Technical Support for overseas customer:

Mr. Jack Deng (jack_deng@promptcontrol.com)

Tel: +86-28-85187848 Ext. 805

RMA Process for overseas customers:

Ms. Zhou Hui (zhouhui@promptcontrol.com)

Tel: +86-28-85187848 Ext. 805  

I Above warranty period takes the shipping date of PromptControl products as the starting date.

II Customized products, free samples or special priced products are not eligible for Warranty Replacement.
III
 PromptControl is under NO obligation to provide Warranty Replacement or Warranty Repair service for wrongly ordered goods.
IV
 The warranty period for different countries would be different from the Table 1 according to the local law.
V
 PromptControl is under NO obligation to provide support for following situations:
1. Without intact PromptControl label, so the model number or serial number cannot be clearly identified.
2. Physical damage(including but not limited to damages of communication cable on the touch panel, damages of transducers, controllers out 
of shape, depressed or cracked).
3. Unauthorized disassembling repair or modification of the products.
4. Any defects caused by improper storage or unsuitable working environment (including but not limited to rust resulting from environmental humidification or any damages resulting from excessive working voltage etc.).
5. Any defects caused by abuse, misuse, improper operating of the products.
6. Damage or loss of PromptControl products because of natural disaster (such as earthquake, fire or flood), social unrest or governmental polices etc.
7. Failure for providing a suitable operating environment including hardware and software.

RMA (Returned Material Authorization)

Warranty Replacement

Warranty Repair

Out of Warranty Repair Service

Final explanation rights of all above clauses belong to PromptControl Technology Co., Ltd. PromptControl Technology Co., Ltd. reserves the rights to modify any of the above clauses without any notification in advance.